Fred Sandsmark's Blog

Anybody else in the Castro Valley / Hayward area having problems with Comcast high-speed Internet service? My connection has been awful today, and has been spotty for weeks and weeks. The symptoms are always the same: the service cuts in and out. Calls to service result in them pinging the modem from the network end and telling me it's fine -- which it is, for a little while. Then it cuts out again. One technician who came out let on that Comcast is doing "network upgrades" in the area. (That explains those shabby no-name contractor trucks I've seen around the telephone poles.) If this is an upgrade, I'd hate to see a downgrade.

I'm truly weighing whether the extra speed of Cable over DSL is worth it for my needs. By contrast with this ongoing mess with Comcast, I had a landline phone problem last week and AT&T was out within a day; the service technician was smart, professional, and communicative -- a far cry from the "service" I'm getting from Comcast right now. Plus, I could bundle DSL with my landline and mobile phone bill and maybe save some money. (I'm sure not going to choose Comcast for landline phone service with a lousy connection like I've got.) An AT&T bundle is looking mighty tempting.

BTW, in the course of typing this post, Blogger has tried to autosave four times and failed. Each time the connection has returned and autosave has worked. Cross your fingers; I'm about to click "Publish Post."

Labels: email, technology